Return and Refund Policy

At Jasgun, customer satisfaction is very important to us. Due to the personal and hygiene-related nature of our products, we follow a no-return policy. Please read this policy carefully to understand when refunds or replacements may be applicable.

1. Return Eligibility

All products sold on Jasgun fall under the non-returnable category for hygiene and safety reasons.
Once a product has been delivered, it cannot be returned or exchanged under normal circumstances.

2. Exception – Wrong or Defective Products

Returns and refunds will be accepted only in the following cases:

  • You received a wrong product (different from what was ordered)

  • You received a damaged or defective product

In such cases, customers must notify us within  days of receiving the order.

3. Return Timeframe

To be eligible for a return under the above exception:

  • You must contact us within 3 days of delivery

  • The product must be unused, unopened, and in its original packaging

Requests made after the specified timeframe will not be accepted.

4. Refund Process

Once your return request is approved:

  • The product may be picked up or you may be asked to share images/video proof

  • After verification, a refund or replacement will be initiated

Refunds will be processed to the original payment method within 5–7 Working Days after approval.

5. Exchange Options

  • Exchanges are not available for hygiene products

  • In case of wrong or defective items, we may offer:

    • A replacement of the same product, or

    • A full refund, based on availability and customer preference

6. Damaged or Defective Products

If your order arrives damaged or defective:

  • Please share clear photos or videos of the product and packaging

  • Contact us immediately at 

Failure to report damage within the allowed timeframe may result in rejection of the request.

7. Non-Returnable Items

The following items are strictly non-returnable:

  • Opened or used products

  • Products damaged due to customer handling

  • Products returned without original packaging

  • Orders placed incorrectly by the customer

8. Return Shipping Costs

  • If the return is approved due to our error (wrong or defective product), return shipping will be borne by Jasgun

  • No shipping costs will be refunded for rejected return requests

9. Cancellation Policy

Orders can only be cancelled before dispatch.
Once the order has been shipped, cancellation is not possible.

10. Contact Information

For return or refund-related queries, please contact us:

Brand Name: Jasgun
Email: jasgunsoap@gmail.com
Phone: 982014859